Frequently Asked Questions
Customer Care FAQ
Welcome to the Isagenix Help Center. Please click the link below to view all the FAQs (link will open a new tab).
Frequently Asked Questions
Autoship
Mobile Applications
- Am I able to update account information in IsaLife?
- Does Isagenix collect any personal data from my mobile device when using an Isagenix mobile application?
- How can I view the status of my order using the IsaLife?
- How do I add or remove products in my shopping cart via IsaLife?
- How do I apply coupons or discounts in IsaLife?
- How do I select and view notifications for IsaPulse?
- How do I sign in to the Isagenix mobile applications?
- I deleted/cannot find a notification in IsaPulse. Can I get it back?
- What's the difference between IsaLife and IsaPulse?
- Which mobile devices are compatible with the IsaLife and IsaPulse apps?
Commissions & Compensation
- How can I earn commissions and compensation through Isagenix?
- What does it mean to be “Active” and how do I do this?
- Where can I learn more about building a business with Isagenix®?
- When does Isagenix calculate and pay commissions to their Independent Associates?
- How do Independent Associates receive their commission payments?
- How can I help someone join my Isagenix team?
- Where can I find information on current incentives and other bonuses?
- Do I need to file taxes on the income I earn with Isagenix?
Compliance/Policy
- Where can I learn more about the Isagenix Policies and Procedures?
- My children love Isagenix products! Can I enroll them on my team so they have their own account?
- I placed someone in the wrong spot on my team when helping them join. How can I fix this?
- I joined someone's team, but would like to move to another organization. Can I do this?
- Does Isagenix offer compliant, pre-made emails that I can send to Customers?
Managing Your Account
Membership
- How can I join Isagenix?
- Is there a cost to join Isagenix?
- What do I receive with my membership?
- I live outside of North America (United States, Canada, and Puerto Rico). Can I still purchase products?
- Is there an age requirement to join Isagenix?
- Why do I have to provide my Social Security Number?
- Can both my spouse and I join Isagenix?
- Are there meetings or seminars I can attend to learn more about Isagenix?
- Does Isagenix offer conference calls or podcasts?
Ordering Product
- Where can I purchase your products?
- I have a membership. How can I place my order?
- What payment methods do you accept?
- Where can I locate pricing for your products?
- Can I cancel my order?
- Can I change my order?
- Do you offer coupons or discounts?
- I am stationed in the military overseas. Can I order your products?
Product Information
- Are your products FDA-approved?
- I have a medical condition and/or take medication. Can I use your products?
- What kinds of products do you offer?
- Are your products gluten-free?
- Do you test your products on animals?
- Are your products vegan certified?
- Are your products organic?
- Can children consume your products?
- Do you offer kosher products?
- Where can I locate ingredients?
- Is your packaging biodegradable?
- Can I use your products while pregnant or breastfeeding?
- I am an athlete who competes regularly. Will Isagenix products cause me to fail any testing?
Returns & Replacements
Shipping & Delivery
Troubleshooting
- Why does my credit/debit card keep declining?
- I received an email saying Isagenix was suspending email notifications. Is this legitimate?
- Why am I not receiving IsaPulse notifications?
- I received a message when placing my order, and the invoice is showing “Not Available.” Did my order go through?
- I received an error stating Isagenix couldn't retrieve my data. Was my account created?
- Why won't the system allow me to use my email address when joining?
- I am trying to rejoin and the system is not allowing me to enter my Social Security Number.